Refund policy

We want you to shop with confidence. Here is how returns and refunds work at Timex, backed by over 10 years of e-commerce experience.

1. Return window
You may request a return within 7 days of delivery.

2. Eligibility
- Item is unused, in original condition and packaging
- Proof of purchase (order number) is provided

3. Non-returnable items
Items marked final sale, personalised items, and products with broken seals for hygiene or safety reasons.

4. Damaged, defective or wrong items
Contact us within 48 hours of delivery with photos or a short video. We will replace the item or refund you in full, including shipping.

5. How to request a return
Email timex2218@gmail.com with your order number and reason. We reply within 24-48 hours.

6. Refund process
Once your return is received and inspected, refunds are issued within 5-10 business days.

7. Shipping costs
Original shipping is non-refundable unless the error was ours. Return shipping is paid by the customer unless the item was faulty.

8. Cancellations
Orders can be cancelled before they are shipped.

9. Cash on Delivery (COD)
For Cash on Delivery orders, payment must be made in cash only at the time of delivery. Cards and other payment methods cannot be used at the doorstep.